At Airlie, we pride ourselves on providing the ultimate guest experience. From the moment a guest begins interacting with us, throughout their stay, and beyond, we want to exceed their expectations of a typical hotel. Because, let’s face it, at Airlie – we aren’t your typical hotel.
We feel the same way about our employees. Without a well-cared-for and happy staff, how can we provide a top-notch experience for our guests?
By 2022, the hospitality industry will support 328 million jobs — roughly 10% of the U.S. workforce— a 49% increase in hospitality career postings from 2013 (Source: HCareers). Which means it becomes more challenging to retain quality employees, attract the up-and-comers and recruit the best of the best.
The human resources team is continuously working to surprise and delight our staff beyond the typical benefits that come to mind. Yes, we provide paid time off, holidays, internal discounts, and host an annual holiday party. But what truly sets us apart is an active effort to excel at providing a day-to-day environment and impromtu perks that all employees enjoy being a part of.
Perhaps not out of the norm for the hospitality industry, we provide complimentary lunch for our entire staff. What’s different at Airlie? For one, the employee salad bar is often stocked with fresh veggies from our own four-acre organic garden. And employee meals are made daily by the talented culinary team that prepares food for our guests.
“The employee dining room always offers plenty of options, which is important for people with dietary restrictions, like me,” says Steve Wheat, Airlie’s marketing manager. “Instead of lasagna, for example, I can opt for a tuna salad sandwich on whole-grain bread or make a salad. And there is alway fresh fruit for a mid-afternoon snack.”
The staff is occasionally rewarded with impromtu lunch options such as a local food truck, which is not only great for the staff, but also helps support the local business community.
Polished and appropriate uniforms are the industry standard for hotel staff. Airlie takes it one step further, working with Vineyard Vines to outfit the staff with sophisticated and comfortable clothing, customized to fit each department and role. And to top it off, Airlie pays the cleaning bill.
Airlie has always been focused on the environment, balance and wellness. We offer our full-time employees a discount at two different health clubs nearby, and encourage an overall healthy lifestyle.
And with miles of walking trails on our 300-acre property, there is ample opportunity for employees to walk the grounds during break periods. And enjoy the scenery as they exercise.
At Airlie, our unofficial motto is “Why wait until the annual holiday party to celebrate our successes?” Human resources works alongside the executive team to provide team bonding opportunities throughout the year to recognize our staff for consistently giving 110% to our property and guests.
“The hospitality and service industry can be particularly taxing on an employee base, with long hours and busy periods that can stretch on for months at a time. It is important that our staff know they are appreciated all year round,” says Carol Petronio Smith, Director of Sales and Marketing.
Some of Airlie’s team bonding events include:
- Recycled art competitions, scavenger hunts and other Earth Week activities
- Pumpkin carving contests during Halloween
- Surprise doughnut days, pool parties and barbecues
- Breakfast with Santa for all employees and their families
Of course, accomplishing workplace harmony is ever evolving, so we will continue to strive to be ahead of the curve and provide a great place for our team to work each and every day. Click here to view our current job openings.
HCareers reference link: https://www.hcareers.com/article/employer-articles/top-recruiting-trends-for-hotel-human-resources